Frequently Asked Questions

I’ve never heard of Travel Professionals International?Are they a reputable company?

Since 1994, TPI has been Canada’s largest and leading network of independent Travel Advisors. Proudly Canadian-owned and operated, TPI Travel Advisors span from coast-to-coast and offer the most comprehensive travel services in Canada – allowing our travelers to do what they want, where they want, and for the best value available – all backed by exceptional personalized service!

How do I know if I’m dealing with an experienced Travel Advisor?

When selecting your agent, ensure they have a Certified Travel Counsellor designation (CTC).Reputable agents are graduates of Post Secondary Institutions offering certificate programs.Sandra Kopeck, CTC is a graduate of the 2-year MacEwan University Travel program.

Why use a Travel Advisor when I can just book everything online?

It’s true that fantastic travel deals exist online.When booking a trip through an online provider, just remember that you’ll often need to be flexible with the travel dates (most deals are offered for off-peak times, like travel on a weekday only, or for a Sunday night at a hotel), and be wary of expiration dates.

It's tempting to book your own trips online but remember the posted deal might not be the cheapest option or meet your overall expectations.Booking on-line travel can be seamless and easy until you encounter a disruption in your travel.When contracting a Travel Advisor, they are just a phone call or e-mail away from helping you with the best option.Remember your contract is with the online provider and not with the airline or hotel property.Having a home base contact will give you the peace of mind you need to enjoy your travels.There’s nothing worse than finding that special ‘deal’ you got online isn’t that special after all.

Can I get cheaper rates through a Travel Advisor?

Travel Advisors are privy to special flight prices, special hotel and cruise cabin rates that consumers will never find online themselves. This feature alone will save you money. You must be a licensed travel agency to access this information. Beyond pricing, Travel Advisors can often get special amenities like shipboard credits or insider tours that can enhance your vacation.If you are traveling with a larger group, they can often secure group pricing.

I enjoy planning and researching my own vacation.Why would I use a Travel Advisor if I’m doing much of the research myself?

Planning a vacation is half the fun!Use your Travel Advisor as a resource, not just a booking agent.Travel Advisors are enthused about travel and have first-hand experience and reviews on destinations.They can offer you valuable advice on activities based on your lifestyle and have reviews from clients or colleagues that have experienced a destination.Travel Advisors make their living knowing all the steps of the travel booking process – from initial planning of when and where to go, which wholesaler or airline to go with, to which tour operator best suits you and your lifestyle.Travel Advisors are passionate about travel and can help you plan your dream trip!

What do I Need to Know about Travel Insurance?

Travel Advisors in Alberta are required to hold a valid license with the Alberta Insurance Council in order to sell travel insurance. As well, must also carry an Errors & Omissions insurance policy.Your Travel Advisor will be able to offer you travel insurance plans that best suit your needs.And ensure you are aware of all the insurance options available to you.Much planning goes into your vacation but sometimes unforeseen things happen.It’s important to protect your investment and your health.Travelling outside of Alberta without Emergency Medical & Hospital and Cancellation & Interruption Insurance is not recommended.

What other services will my Travel Advisor offer?

  • We Do the Work For You - Travel Advisors will search for the best values, reviews, make bookings for flights, hotels, cruises, tours and train reservations.This will save you much time and frustration and they’ll provide you with options based on your overall needs and budget.
  • We’ve got you covered – Certified Travel Counsellor’s work for you not the suppliers.They are here to assist with your dream holiday and will ensure your overall needs are met.
  • We Are Connected – We spend much of our time on professional development and researching and networking with the market leaders.